Contact us

If you have questions about licences please contact us in one of the following ways.

The National Board of Health and Welfare does not send out SMS with a link regarding your identification matter

We have been contacted by a number of people with information that they have received an SMS from the National Board of Health and Welfare with a request to click on a link. We would like to draw our applicants' attention to the fact that we do not send SMS regarding identification matters. If you receive an SMS with a link, do not click on the link.

General questions about licences

Longer response times than usual

Due to high load, we have longer response times than usual both by phone and e-mail.

Contact our information service for answers to general questions about licences. 

Call at 9–10 am on Tuesday–Friday.

Please note that our phone ours will look different during the summer

  • Weeks 23-28 call at Tuesday-Thursday 09.00-10.00 am
  • Weeks 29-33 closed for phonecalls
  • Weeks 34-35 call at Tuesday-Thursday 09.00-10.00 am

During this period you are welcome to contact us by email.

Dial +46 (0)75-247 30 00

Questions about your application

Speak to one of our officers to ask about your application. Remember to give them your registration number. 

Call at 9–11 am on Tuesday and Thursday. 
Dial +46 (0)75-247 30 00

Should you prefer to hand in your documents in person, please bring your documents to the National Board of Health and Welfare’s Reception at Rålambsvägen 3 in Stockholm. Reception opening hours are: 8 am to 17 pm. At all other times, please put your documents in the letterbox that you will find at the same address.

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